Sales order specialist

Job Details

Through adaptability to niche markets, we deeply explore customer projects, strive to achieve cooperation with customers, better serve each customer, and solve customer doubts and problems.

Job Responsibilities

• Responsible for maintaining old customers assigned by the company, understanding customer needs, promptly handling customer inquiries, translating technical materials, preparing quotations, participating in business negotiations, signing contracts; receiving orders, placing production orders, tracking and feedback on order progress in a timely manner, and tracking shipments The entire business maintenance process including purchase, payment recovery, and after-sales service;
• Daily trade cooperation docking, quarterly customer satisfaction survey, customer service satisfaction improvement implementation. Order progress is updated in real time, and abnormal orders are processed with timely feedback.
• Maintenance of old customers, in-depth development and exploration to promote new projects.
• In charge of internal follow-up work of docking business. Provide timely feedback on order progress to the business, and coordinate and communicate abnormal order production plans with PMC.
• Complete other tasks assigned by superiors and salesmen.
• Participate in the company’s performance appraisal and complete the performance goals set by the company.
• Improve your business skills, learn basic technical knowledge of machining, accumulate industry professional terminology, improve your oral communication skills, and formulate self-improvement and work development plans every month.

Job Requirements

• College degree or above, able to communicate fluently in English, including but not limited to meeting and communicating with foreign customers, telephone communication & video conference.
• Able to handle abnormal order issues independently and maintain good communication with various departments. Good coordination and response capabilities are required.
• Have high execution ability, obedience, professionalism and team spirit, follow the company’s business performance appraisal system, and actively complete the sales targets set by the company.
• Have good business negotiation skills, business sense, strong public relations awareness, and divergent thinking.
• Priority will be given to those with experience in hardware or mold and other related industries. Applicants with good oral English and no foreign trade experience may be considered.

Skill & Experience

• You have at least 3 years of experience in order mining.
• You have some previous experience working in an agile environment – think two-week sprints.
• You are familiar with using Excel and ERP in your workflow